Last Updated: June 10, 2024
At BookHaven, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Refund Policy outlines our procedures for returns, exchanges, and refunds for purchases made both online and in our physical store.
By making a purchase from BookHaven, you agree to the terms of this Refund Policy. We reserve the right to modify this policy at any time, with changes taking effect when posted on our website.
To be eligible for a return and refund, your item must meet the following conditions:
Please note that certain items are non-returnable and non-refundable, including:
To return an item purchased online, please follow these steps:
You are responsible for the cost of return shipping unless the item is being returned due to our error (such as shipping the wrong item or a defective product).
For items purchased in our physical store, you may return them directly to our store during regular business hours. Please bring the item in its original condition along with your receipt or proof of purchase.
Refunds will be issued using the original payment method:
Once we receive and inspect your return, we will process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider:
We will notify you by email when your refund has been processed.
In some cases, we may issue partial refunds:
We are happy to exchange items if you received a damaged or defective product, or if you wish to exchange for a different item of equal value.
For online purchases, please follow the return process outlined in Section 3 and indicate in your communication that you would like an exchange rather than a refund. Please specify the item you would like in exchange.
For in-store purchases, you may bring the item directly to our store along with your receipt to process an exchange.
If the exchange item is of higher value than the original purchase, you will need to pay the difference. If the exchange item is of lower value, we will refund the difference using your original payment method.
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a return shipping label (for online purchases) or you may bring the item to our store.
For damaged or defective items, you may choose one of the following options:
Please provide photos of the damaged or defective item when reporting the issue to expedite the process.
If you have not received your refund within the timeframe specified in Section 4.2, please check the following:
If you have completed all of these steps and still have not received your refund, please contact our customer service team at [email protected] or call +446661725312.
Original shipping costs are non-refundable unless the return is due to our error (such as shipping the wrong item or a defective product).
Return shipping costs are the responsibility of the customer except in cases where the item is being returned due to our error. In such cases, we will provide a prepaid shipping label or reimburse you for reasonable return shipping costs.
If you are returning a damaged or defective item, we will provide a prepaid return shipping label or reimburse you for return shipping costs.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you have any questions about our Refund Policy, please contact us:
BookHaven